The short answer
Use Aer Lingus’s dedicated AerClub support route for account access, missing Avios or tier-credit questions. This independent website cannot access a membership account, add points or change your account credentials.
Policy-source review · October 9, 2026
Choose the right request
Separate a login problem from missing activity or a question about a reward booking. Write down the relevant dates and the action you want completed so that the official team can route the case appropriately.
Gather evidence without sharing credentials
Keep your membership details and relevant receipts available for the official process. Do not send passwords or one-time codes to a travel-assistance phone line. Check the domain before signing in to any account page.
For a reward flight
Find the seller and the confirmation for the reward booking. Ask that provider about its own change or cancellation process. Do not assume the ordinary paid-ticket process applies to a redemption simply because the operating airline is the same.
Keep one case history
Record the reference and dates of your requests. If you follow up, describe what remains unresolved and include the existing case reference through the official channel. This can help avoid starting the explanation again.
Common questions
Can this phone number add missing Avios?
No. Use the official AerClub team.
Should I give an agent a one-time sign-in code?
No. Keep account credentials and verification codes private.
Where is the correct support route?
The official Aer Lingus contact directory includes an AerClub section.
Check the original sources
Source review: October 9, 2026. Check current airline guidance and your ticket conditions before taking action. This is independent editorial guidance.